Access to customer environments

Resolved

Operational

Started over 1 year agoOctober 28, 2024Lasted about 3 hoursOctober 28, 20248:1211:16 AMUTC

Affected

London data centre

Manchester data centre

Updates

Resolved
October 28, 2024 at 11:16 AMUTC
Resolved
October 28, 2024 at 11:16 AMUTC
Customer environments are now operational and we are currently monitoring the situation. We will send an incident report in the next few days. If you are still experiencing any issues please raise a ticket via the help desk.
Identified
October 28, 2024 at 10:14 AMUTC
Identified
October 28, 2024 at 10:14 AMUTC
Service has been restored for some customers, and efforts are ongoing to ensure full system recovery for all remaining customers as quickly as possible.
Update
October 28, 2024 at 9:26 AMUTC
Update
October 28, 2024 at 9:26 AMUTC
Our engineers are continuing to investigate the issue affecting access to customer environments.
Investigating
October 28, 2024 at 8:12 AMUTC
Investigating
October 28, 2024 at 8:12 AMUTC
We are currently investigating an issue with access to customer environments.

Zengenti - Access to customer environments – Incident details