Duration: 33 minutes

Affected Components: London data centre, Manchester data centre

Mar 12, 14:16:00 GMT+0
Investigating - We are currently investigating an issue affecting the availability of some customer websites..

Mar 12, 14:48:40 GMT+0
Resolved - This issue has now been resolved. We will send an incident report to customers in the next few days..

Duration: 17 minutes

Feb 3, 14:55:59 GMT+0
Investigating - We are currently investigating an issue impacting some client services and our helpdesk..

Feb 3, 15:13:14 GMT+0
Resolved - This incident has been resolved and we will issue an incident report to the affected clients in the next few days..

Duration: 47 minutes

Affected Components: London data centre

Jan 21, 10:35:06 GMT+0
Investigating - We are investigating an issue where some client experiences issues logging into CMS environments using Entra/Azure AD.

Jan 21, 11:22:22 GMT+0
Resolved - The issue was caused by a temporary connectivity problem, outside our control, within Microsoft Azure infrastructure that prevented Azure AD authentication traffic from reaching our CMS network. Resolution No changes or intervention were required on our side. Connectivity was restored, after which Azure AD authentication resumed normal operation. Preventative Actions We will continue to monitor Azure AD authentication traffic and login patterns. If similar issues occur in the future, we will investigate promptly and work with affected clients as required. .

Duration: 1 hour and 16 minutes

Nov 28, 10:21:30 GMT+0
Investigating - We’re aware that some users are experiencing connectivity issues when accessing Zengenti-hosted sites. Initial investigation indicates this is related to wider internet connectivity instability, not a problem with Zengenti’s hosting environment. We’re continuing to monitor closely and will update you as soon as we have confirmed details..

Nov 28, 10:35:40 GMT+0
Monitoring - Monitoring systems are showing all systems are available once more. There appears to have been an issue with internet connectivity in the UK for a brief period which caused intermittent connectivity issues to some customer systems. We are continuing to monitor the situation and will take whatever action is necessary to ensure maximum reliability for all hosted systems..

Nov 28, 11:37:45 GMT+0
Resolved - This incident has been resolved..

Duration: 11 minutes

Affected Components: Manchester data centre

Aug 29, 08:36:00 GMT+0
Identified - We are aware of an issue in our Manchester datacenter that is affecting some hypervisors connecting to storage systems. We have identified the issue, and are fixing it..

Aug 29, 08:47:11 GMT+0
Resolved - This incident has been resolved..

Duration: 7 days, 23 hours and 40 minutes

Affected Components: Insytful, Development environments

Aug 21, 08:55:19 GMT+0
Identified - We have reduced redundancy to power feeds at our datacenter in Ludlow. There isn't currently any impact to running systems. We have an electrical engineer on route to fix the issue..

Aug 21, 12:56:56 GMT+0
Identified - Our engineer has identified a faulty component. Replacement parts have been expedited for delivery and installation tomorrow. There continues, partial power resilience in the HQ datacenter until resolved..

Aug 29, 08:34:51 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 13 minutes

Affected Components: Manchester data centre

Jun 20, 12:54:33 GMT+0
Investigating - We are currently investigating an intermittent issue affecting access to customer environments..

Jun 20, 13:46:33 GMT+0
Investigating - We are continuing to investigate the root cause of these issues, causing intermittent access to some customer environments..

Jun 20, 14:07:57 GMT+0
Resolved - The intermittent issue has now been resolved, and we will continue investigating the root cause. We will issue an incident report as soon as possible..

Duration: 3 minutes

Affected Components: Help desk, London data centre, Manchester data centre

May 28, 16:00:28 GMT+0
Investigating - We are investigating an issue causing 503 errors across our infrastructure..

May 28, 16:03:14 GMT+0
Resolved - This incident has been resolved..

Duration: 16 minutes

Affected Components: Manchester data centre

May 13, 12:25:53 GMT+0
Investigating - We are currently investigating an issue with access to some customer environments..

May 13, 12:41:49 GMT+0
Resolved - The issue with the affected host has been resolved, and any impacted customer systems are back online..

Duration: 18 hours and 15 minutes

Affected Components: Development environments

Apr 2, 19:51:30 GMT+0
Identified - We have identified an issue with a single storage device. This will only effect a couple of client systems partially, whilst maintenance work is performed to bring the reliance back to normal..

Apr 3, 14:06:31 GMT+0
Resolved - This incident has been resolved..

Duration: 35 minutes

Affected Components: London data centre, Manchester data centre, Help desk

Mar 4, 16:04:38 GMT+0
Resolved - This incident has been resolved. An incident report will follow..

Mar 4, 15:29:51 GMT+0
Investigating - We are aware of an issue affecting some customers, that is causing downtime to sites. We are investigating..

Mar 4, 15:47:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 37 minutes

Affected Components: Manchester data centre

Jan 21, 14:20:00 GMT+0
Investigating - We are currently investigating an issue with our Manchester data centre. Traffic appears normal in our other data centres..

Jan 21, 14:38:52 GMT+0
Monitoring - It looks like we have identified an issue. We are taking corrective action and investigating the cause..

Jan 21, 14:57:18 GMT+0
Resolved - This incident has been resolved. A large spike of traffic caused failovers for some customers to DR environments, and will have caused some downtime for customers that don't have them. More information will follow in an incident report..

Duration: 1 day, 3 hours and 24 minutes

Affected Components: London data centre, Manchester data centre

Dec 2, 10:28:15 GMT+0
Monitoring - The infrastructure at both the London and Manchester data centers continues to be affected by the DDoS attack. Our engineers are closely monitoring the situation and implementing remediation measures wherever possible..

Dec 2, 06:00:00 GMT+0
Identified - We are experiencing a DDoS attack across both London and Manchester datacenters. We have removed most of the traffic from our networks, and our continuing to monitor..

Dec 2, 08:57:12 GMT+0
Identified - We believe we have identified affected customers and are working on active solutions to mitigate the attacks..

Dec 2, 11:30:57 GMT+0
Monitoring - The infrastructure at both the London and Manchester data centers continues to be affected by the DDoS attack. Our engineers are closely monitoring the situation and implementing remediation measures wherever possible..

Dec 2, 12:34:23 GMT+0
Monitoring - We are actively monitoring the situation. While there are ongoing issues related to the DDOS attack, our mitigation measures have stabilised the sites, and they are currently functioning as expected. We will provide further updates as needed..

Dec 3, 09:23:52 GMT+0
Resolved - The DDoS attack affecting our services has ceased, with no further activity detected during overnight monitoring. All systems have remained stable and operational. We will continue to monitor for any potential recurrence but do not anticipate further disruptions. If you have any concerns or experience any issues, please reach out to our support team..

Duration: 7 days, 16 hours and 15 minutes

Affected Components: London data centre, Manchester data centre

Oct 28, 08:12:09 GMT+0
Investigating - We are currently investigating an issue with access to customer environments..

Oct 28, 09:26:03 GMT+0
Investigating - Our engineers are continuing to investigate the issue affecting access to customer environments..

Oct 28, 10:14:27 GMT+0
Identified - Service has been restored for some customers, and efforts are ongoing to ensure full system recovery for all remaining customers as quickly as possible..

Oct 28, 11:16:24 GMT+0
Resolved - Customer environments are now operational and we are currently monitoring the situation. We will send an incident report in the next few days. If you are still experiencing any issues please raise a ticket via the help desk..

Duration: 1 hour and 22 minutes

Affected Components: Development environments, Insytful

Sep 9, 07:08:25 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 9, 08:30:30 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 58 minutes

Affected Components: Development environments

Aug 28, 07:59:43 GMT+0
Resolved - This incident has been resolved..

Aug 28, 06:02:00 GMT+0
Identified - We have identified the issue, and are now taking action to bring customer development environments back online..

Duration: 3 days, 14 hours and 38 minutes

Affected Components: Development environments, Help desk, Insytful

Aug 20, 12:59:22 GMT+0
Investigating - We are investigating an issue affecting access to Development systems, Gitlab and Insytful.

Aug 20, 14:26:00 GMT+0
Resolved - We have identified the root cause and are continuing to work on restoring the services. Gitlab is back up, and we are working to ensure that any services supporting Content Type and Entries are working as expected, as they can have a knock-on effect on the CMS production environments..

Duration: 22 minutes

Affected Components: Insytful

Aug 13, 08:42:29 GMT+0
Resolved - This incident has been resolved..

Aug 13, 08:20:32 GMT+0
Investigating - We are currently working on bringing Insytful back to be fully operational.

Duration: 28 days, 7 hours and 59 minutes

Affected Components: London data centre, Manchester data centre, Development environments, Insytful

Aug 12, 09:42:25 GMT+0
Investigating - We are still working on identifying the root cause..

Aug 12, 07:57:32 GMT+0
Investigating - We are investigating an issue affecting access to development systems and CMS environments..

Aug 12, 11:59:08 GMT+0
Identified - A power failure at our HQ data centre caused some services to be taken offline. The issue has since been resolved, and we are currently working to restore all services. Our top priority is addressing the service causing production outages to ensure full functionality is restored as quickly as possible..

Aug 12, 13:28:05 GMT+0
Identified - We have now restored the service which was affecting production CMS environments. We are currently working to restore all other services as quickly as possible..

Aug 12, 15:33:19 GMT+0
Identified - Following our previous update, we are still working to restore all services and will provide updates as they become available..

Aug 12, 19:17:30 GMT+0
Resolved - Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk..

Aug 13, 10:08:59 GMT+0
Resolved - Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk..