Zengenti Status - Incident history https://status.zengenti.cloud Zengenti Wed, 27 May 2026 07:09:29 +0000 Customer development environments & Insytful Type: Incident Affected Components: Insytful, Development environments, Blocks May 27, 07:09:29 GMT+0 - Resolved - We are currently investigating an issue with access to some customer development environments and Insytful. May 27, 08:12:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components: , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>07:09:29</var> GMT+0</small><br><strong>Resolved</strong> - We are currently investigating an issue with access to some customer development environments and Insytful..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>08:12:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 May 2026 07:09:29 +0000 https://status.zengenti.cloud/incident/cmpnq4hlu004dp2mndg0ak3bp https://status.zengenti.cloud/incident/cmpnq4hlu004dp2mndg0ak3bp We are currently investigating an issue affecting the availability of some customer websites. Type: Incident Duration: 33 minutes Affected Components: London data centre, Manchester data centre Mar 12, 14:16:00 GMT+0 - Investigating - We are currently investigating an issue affecting the availability of some customer websites. Mar 12, 14:48:40 GMT+0 - Resolved - This issue has now been resolved. We will send an incident report to customers in the next few days. Type: Incident

Duration: 33 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>14:16:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the availability of some customer websites..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>14:48:40</var> GMT+0</small><br><strong>Resolved</strong> - This issue has now been resolved. We will send an incident report to customers in the next few days..</p> ]]> Thu, 12 Mar 2026 14:16:00 +0000 https://status.zengenti.cloud/incident/cmmnjwzvv0592kqfexear84l6 https://status.zengenti.cloud/incident/cmmnjwzvv0592kqfexear84l6 Performance issues Type: Incident Duration: 17 minutes Feb 3, 14:55:59 GMT+0 - Investigating - We are currently investigating an issue impacting some client services and our helpdesk. Feb 3, 15:13:14 GMT+0 - Resolved - This incident has been resolved and we will issue an incident report to the affected clients in the next few days. Type: Incident

Duration: 17 minutes

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>14:55:59</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting some client services and our helpdesk..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:13:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and we will issue an incident report to the affected clients in the next few days..</p> ]]> Tue, 3 Feb 2026 14:55:59 +0000 https://status.zengenti.cloud/incident/cml6q15dl07iztgdtf4lv88th https://status.zengenti.cloud/incident/cml6q15dl07iztgdtf4lv88th Logging in via Azure AD Type: Incident Duration: 47 minutes Affected Components: London data centre Jan 21, 10:35:06 GMT+0 - Investigating - We are investigating an issue where some client experiences issues logging into CMS environments using Entra/Azure AD Jan 21, 11:22:22 GMT+0 - Resolved - The issue was caused by a temporary connectivity problem, outside our control, within Microsoft Azure infrastructure that prevented Azure AD authentication traffic from reaching our CMS network. Resolution No changes or intervention were required on our side. Connectivity was restored, after which Azure AD authentication resumed normal operation. Preventative Actions We will continue to monitor Azure AD authentication traffic and login patterns. If similar issues occur in the future, we will investigate promptly and work with affected clients as required. Type: Incident

Duration: 47 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>10:35:06</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue where some client experiences issues logging into CMS environments using Entra/Azure AD.</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>11:22:22</var> GMT+0</small><br><strong>Resolved</strong> - The issue was caused by a temporary connectivity problem, outside our control, within Microsoft Azure infrastructure that prevented Azure AD authentication traffic from reaching our CMS network. Resolution No changes or intervention were required on our side. Connectivity was restored, after which Azure AD authentication resumed normal operation. Preventative Actions We will continue to monitor Azure AD authentication traffic and login patterns. If similar issues occur in the future, we will investigate promptly and work with affected clients as required. .</p> ]]> Wed, 21 Jan 2026 10:35:06 +0000 https://status.zengenti.cloud/incident/cmknvzkrf09718lgargppd0jm https://status.zengenti.cloud/incident/cmknvzkrf09718lgargppd0jm Investigating connectivity Issues Type: Incident Duration: 1 hour and 16 minutes Nov 28, 10:21:30 GMT+0 - Investigating - We’re aware that some users are experiencing connectivity issues when accessing Zengenti-hosted sites. Initial investigation indicates this is related to wider internet connectivity instability, not a problem with Zengenti’s hosting environment. We’re continuing to monitor closely and will update you as soon as we have confirmed details. Nov 28, 10:35:40 GMT+0 - Monitoring - Monitoring systems are showing all systems are available once more. There appears to have been an issue with internet connectivity in the UK for a brief period which caused intermittent connectivity issues to some customer systems. We are continuing to monitor the situation and will take whatever action is necessary to ensure maximum reliability for all hosted systems. Nov 28, 11:37:45 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 16 minutes

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>10:21:30</var> GMT+0</small><br><strong>Investigating</strong> - We’re aware that some users are experiencing connectivity issues when accessing Zengenti-hosted sites. Initial investigation indicates this is related to wider internet connectivity instability, not a problem with Zengenti’s hosting environment. We’re continuing to monitor closely and will update you as soon as we have confirmed details..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>10:35:40</var> GMT+0</small><br><strong>Monitoring</strong> - Monitoring systems are showing all systems are available once more. There appears to have been an issue with internet connectivity in the UK for a brief period which caused intermittent connectivity issues to some customer systems. We are continuing to monitor the situation and will take whatever action is necessary to ensure maximum reliability for all hosted systems..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>11:37:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 28 Nov 2025 10:21:30 +0000 https://status.zengenti.cloud/incident/cmiipq2k9007s11bwm8r01ndp https://status.zengenti.cloud/incident/cmiipq2k9007s11bwm8r01ndp Hypervisor storage issue Type: Incident Duration: 11 minutes Affected Components: Manchester data centre Aug 29, 08:36:00 GMT+0 - Identified - We are aware of an issue in our Manchester datacenter that is affecting some hypervisors connecting to storage systems. We have identified the issue, and are fixing it. Aug 29, 08:47:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>08:36:00</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue in our Manchester datacenter that is affecting some hypervisors connecting to storage systems. We have identified the issue, and are fixing it..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>08:47:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 29 Aug 2025 08:36:00 +0000 https://status.zengenti.cloud/incident/cmewkvwg6000ehz6sq6cycyhj https://status.zengenti.cloud/incident/cmewkvwg6000ehz6sq6cycyhj Reduced power feed redundancy Type: Incident Duration: 7 days, 23 hours and 40 minutes Affected Components: Insytful, Development environments Aug 21, 08:55:19 GMT+0 - Identified - We have reduced redundancy to power feeds at our datacenter in Ludlow. There isn't currently any impact to running systems. We have an electrical engineer on route to fix the issue. Aug 21, 12:56:56 GMT+0 - Identified - Our engineer has identified a faulty component. Replacement parts have been expedited for delivery and installation tomorrow. There continues, partial power resilience in the HQ datacenter until resolved. Aug 29, 08:34:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 days, 23 hours and 40 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>08:55:19</var> GMT+0</small><br><strong>Identified</strong> - We have reduced redundancy to power feeds at our datacenter in Ludlow. There isn't currently any impact to running systems. We have an electrical engineer on route to fix the issue..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>12:56:56</var> GMT+0</small><br><strong>Identified</strong> - Our engineer has identified a faulty component. Replacement parts have been expedited for delivery and installation tomorrow. There continues, partial power resilience in the HQ datacenter until resolved..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>08:34:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 21 Aug 2025 08:55:19 +0000 https://status.zengenti.cloud/incident/cmel61wux003mvt0byoa6vlxv https://status.zengenti.cloud/incident/cmel61wux003mvt0byoa6vlxv Intermittent access to customer environments Type: Incident Duration: 1 hour and 13 minutes Affected Components: Manchester data centre Jun 20, 12:54:33 GMT+0 - Investigating - We are currently investigating an intermittent issue affecting access to customer environments. Jun 20, 13:46:33 GMT+0 - Investigating - We are continuing to investigate the root cause of these issues, causing intermittent access to some customer environments. Jun 20, 14:07:57 GMT+0 - Resolved - The intermittent issue has now been resolved, and we will continue investigating the root cause. We will issue an incident report as soon as possible. Type: Incident

Duration: 1 hour and 13 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>12:54:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an intermittent issue affecting access to customer environments..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>13:46:33</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate the root cause of these issues, causing intermittent access to some customer environments..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>14:07:57</var> GMT+0</small><br><strong>Resolved</strong> - The intermittent issue has now been resolved, and we will continue investigating the root cause. We will issue an incident report as soon as possible..</p> ]]> Fri, 20 Jun 2025 12:54:33 +0000 https://status.zengenti.cloud/incident/cmc4tarnf001lx9p7ubyo5d3n https://status.zengenti.cloud/incident/cmc4tarnf001lx9p7ubyo5d3n 503 errors Type: Incident Duration: 3 minutes Affected Components: Help desk, London data centre, Manchester data centre May 28, 16:00:28 GMT+0 - Investigating - We are investigating an issue causing 503 errors across our infrastructure. May 28, 16:03:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>16:00:28</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue causing 503 errors across our infrastructure..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>16:03:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 28 May 2025 16:00:28 +0000 https://status.zengenti.cloud/incident/cmb84t9rw0001cpodxfdclhyh https://status.zengenti.cloud/incident/cmb84t9rw0001cpodxfdclhyh Access to customer environments Type: Incident Duration: 16 minutes Affected Components: Manchester data centre May 13, 12:25:53 GMT+0 - Investigating - We are currently investigating an issue with access to some customer environments. May 13, 12:41:49 GMT+0 - Resolved - The issue with the affected host has been resolved, and any impacted customer systems are back online. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>12:25:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with access to some customer environments..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>12:41:49</var> GMT+0</small><br><strong>Resolved</strong> - The issue with the affected host has been resolved, and any impacted customer systems are back online..</p> ]]> Tue, 13 May 2025 12:25:53 +0000 https://status.zengenti.cloud/incident/cmamhjilf00e02q74j9kp7hzk https://status.zengenti.cloud/incident/cmamhjilf00e02q74j9kp7hzk Degraded Storage Performance Type: Incident Duration: 18 hours and 15 minutes Affected Components: Development environments Apr 2, 19:51:30 GMT+0 - Identified - We have identified an issue with a single storage device. This will only effect a couple of client systems partially, whilst maintenance work is performed to bring the reliance back to normal. Apr 3, 14:06:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 18 hours and 15 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>19:51:30</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with a single storage device. This will only effect a couple of client systems partially, whilst maintenance work is performed to bring the reliance back to normal..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>14:06:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Apr 2025 19:51:30 +0000 https://status.zengenti.cloud/incident/cm90cenxp005nndmcljfrygau https://status.zengenti.cloud/incident/cm90cenxp005nndmcljfrygau Some sites are offline Type: Incident Duration: 35 minutes Affected Components: London data centre, Manchester data centre, Help desk Mar 4, 16:04:38 GMT+0 - Resolved - This incident has been resolved. An incident report will follow. Mar 4, 15:29:51 GMT+0 - Investigating - We are aware of an issue affecting some customers, that is causing downtime to sites. We are investigating. Mar 4, 15:47:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 35 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:04:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. An incident report will follow..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:29:51</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue affecting some customers, that is causing downtime to sites. We are investigating..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:47:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 4 Mar 2025 15:29:51 +0000 https://status.zengenti.cloud/incident/cm7unahdv003913mcdzlfiu9v https://status.zengenti.cloud/incident/cm7unahdv003913mcdzlfiu9v Manchester DC Network Connectivity Type: Incident Duration: 37 minutes Affected Components: Manchester data centre Jan 21, 14:20:00 GMT+0 - Investigating - We are currently investigating an issue with our Manchester data centre. Traffic appears normal in our other data centres. Jan 21, 14:38:52 GMT+0 - Monitoring - It looks like we have identified an issue. We are taking corrective action and investigating the cause. Jan 21, 14:57:18 GMT+0 - Resolved - This incident has been resolved. A large spike of traffic caused failovers for some customers to DR environments, and will have caused some downtime for customers that don't have them. More information will follow in an incident report. Type: Incident

Duration: 37 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>14:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with our Manchester data centre. Traffic appears normal in our other data centres..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>14:38:52</var> GMT+0</small><br><strong>Monitoring</strong> - It looks like we have identified an issue. We are taking corrective action and investigating the cause..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>14:57:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. A large spike of traffic caused failovers for some customers to DR environments, and will have caused some downtime for customers that don't have them. More information will follow in an incident report..</p> ]]> Tue, 21 Jan 2025 14:20:00 +0000 https://status.zengenti.cloud/incident/cm66keucb001gdmp1ddhw1pux https://status.zengenti.cloud/incident/cm66keucb001gdmp1ddhw1pux DDoS Attack Type: Incident Duration: 1 day, 3 hours and 24 minutes Affected Components: London data centre, Manchester data centre Dec 2, 10:28:15 GMT+0 - Monitoring - The infrastructure at both the London and Manchester data centers continues to be affected by the DDoS attack. Our engineers are closely monitoring the situation and implementing remediation measures wherever possible. Dec 2, 06:00:00 GMT+0 - Identified - We are experiencing a DDoS attack across both London and Manchester datacenters. We have removed most of the traffic from our networks, and our continuing to monitor. Dec 2, 08:57:12 GMT+0 - Identified - We believe we have identified affected customers and are working on active solutions to mitigate the attacks. Dec 2, 11:30:57 GMT+0 - Monitoring - The infrastructure at both the London and Manchester data centers continues to be affected by the DDoS attack. Our engineers are closely monitoring the situation and implementing remediation measures wherever possible. Dec 2, 12:34:23 GMT+0 - Monitoring - We are actively monitoring the situation. While there are ongoing issues related to the DDOS attack, our mitigation measures have stabilised the sites, and they are currently functioning as expected. We will provide further updates as needed. Dec 3, 09:23:52 GMT+0 - Resolved - The DDoS attack affecting our services has ceased, with no further activity detected during overnight monitoring. All systems have remained stable and operational. We will continue to monitor for any potential recurrence but do not anticipate further disruptions. If you have any concerns or experience any issues, please reach out to our support team. Type: Incident

Duration: 1 day, 3 hours and 24 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>10:28:15</var> GMT+0</small><br><strong>Monitoring</strong> - The infrastructure at both the London and Manchester data centers continues to be affected by the DDoS attack. Our engineers are closely monitoring the situation and implementing remediation measures wherever possible..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing a DDoS attack across both London and Manchester datacenters. We have removed most of the traffic from our networks, and our continuing to monitor..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>08:57:12</var> GMT+0</small><br><strong>Identified</strong> - We believe we have identified affected customers and are working on active solutions to mitigate the attacks..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:30:57</var> GMT+0</small><br><strong>Monitoring</strong> - The infrastructure at both the London and Manchester data centers continues to be affected by the DDoS attack. Our engineers are closely monitoring the situation and implementing remediation measures wherever possible..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>12:34:23</var> GMT+0</small><br><strong>Monitoring</strong> - We are actively monitoring the situation. While there are ongoing issues related to the DDOS attack, our mitigation measures have stabilised the sites, and they are currently functioning as expected. We will provide further updates as needed..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>09:23:52</var> GMT+0</small><br><strong>Resolved</strong> - The DDoS attack affecting our services has ceased, with no further activity detected during overnight monitoring. All systems have remained stable and operational. We will continue to monitor for any potential recurrence but do not anticipate further disruptions. If you have any concerns or experience any issues, please reach out to our support team..</p> ]]> Mon, 2 Dec 2024 06:00:00 +0000 https://status.zengenti.cloud/incident/cm46rjlt6002emgvuubsgl49k https://status.zengenti.cloud/incident/cm46rjlt6002emgvuubsgl49k Access to customer environments Type: Incident Duration: 7 days, 16 hours and 15 minutes Affected Components: London data centre, Manchester data centre Oct 28, 08:12:09 GMT+0 - Investigating - We are currently investigating an issue with access to customer environments. Oct 28, 09:26:03 GMT+0 - Investigating - Our engineers are continuing to investigate the issue affecting access to customer environments. Oct 28, 10:14:27 GMT+0 - Identified - Service has been restored for some customers, and efforts are ongoing to ensure full system recovery for all remaining customers as quickly as possible. Oct 28, 11:16:24 GMT+0 - Resolved - Customer environments are now operational and we are currently monitoring the situation. We will send an incident report in the next few days. If you are still experiencing any issues please raise a ticket via the help desk. Type: Incident

Duration: 7 days, 16 hours and 15 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>08:12:09</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with access to customer environments..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>09:26:03</var> GMT+0</small><br><strong>Investigating</strong> - Our engineers are continuing to investigate the issue affecting access to customer environments..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>10:14:27</var> GMT+0</small><br><strong>Identified</strong> - Service has been restored for some customers, and efforts are ongoing to ensure full system recovery for all remaining customers as quickly as possible..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>11:16:24</var> GMT+0</small><br><strong>Resolved</strong> - Customer environments are now operational and we are currently monitoring the situation. We will send an incident report in the next few days. If you are still experiencing any issues please raise a ticket via the help desk..</p> ]]> Mon, 28 Oct 2024 08:12:09 +0000 https://status.zengenti.cloud/incident/cm2sqqeu30055rlwqid56dpvd https://status.zengenti.cloud/incident/cm2sqqeu30055rlwqid56dpvd Issue affecting development environments Type: Incident Duration: 1 hour and 22 minutes Affected Components: Development environments, Insytful Sep 9, 07:08:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 9, 08:30:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>07:08:25</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>08:30:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 9 Sep 2024 07:08:25 +0000 https://status.zengenti.cloud/incident/cm0unvpbt001h1i2e9cvwlrb1 https://status.zengenti.cloud/incident/cm0unvpbt001h1i2e9cvwlrb1 Issue affecting customer development environments Type: Incident Duration: 1 hour and 58 minutes Affected Components: Development environments Aug 28, 07:59:43 GMT+0 - Resolved - This incident has been resolved. Aug 28, 06:02:00 GMT+0 - Identified - We have identified the issue, and are now taking action to bring customer development environments back online. Type: Incident

Duration: 1 hour and 58 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>07:59:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>06:02:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue, and are now taking action to bring customer development environments back online..</p> ]]> Wed, 28 Aug 2024 06:02:00 +0000 https://status.zengenti.cloud/incident/cm0di9hk2004wwg13mfsn78e2 https://status.zengenti.cloud/incident/cm0di9hk2004wwg13mfsn78e2 Issue affecting multiple services Type: Incident Duration: 3 days, 14 hours and 38 minutes Affected Components: Development environments, Help desk, Insytful Aug 20, 12:59:22 GMT+0 - Investigating - We are investigating an issue affecting access to Development systems, Gitlab and Insytful Aug 20, 14:26:00 GMT+0 - Resolved - We have identified the root cause and are continuing to work on restoring the services. Gitlab is back up, and we are working to ensure that any services supporting Content Type and Entries are working as expected, as they can have a knock-on effect on the CMS production environments. Type: Incident

Duration: 3 days, 14 hours and 38 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>12:59:22</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue affecting access to Development systems, Gitlab and Insytful.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>14:26:00</var> GMT+0</small><br><strong>Resolved</strong> - We have identified the root cause and are continuing to work on restoring the services. Gitlab is back up, and we are working to ensure that any services supporting Content Type and Entries are working as expected, as they can have a knock-on effect on the CMS production environments..</p> ]]> Tue, 20 Aug 2024 12:59:22 +0000 https://status.zengenti.cloud/incident/cm02flzr400as94u1e1h9jjmu https://status.zengenti.cloud/incident/cm02flzr400as94u1e1h9jjmu Insytful app Type: Incident Duration: 22 minutes Affected Components: Insytful Aug 13, 08:42:29 GMT+0 - Resolved - This incident has been resolved. Aug 13, 08:20:32 GMT+0 - Investigating - We are currently working on bringing Insytful back to be fully operational Type: Incident

Duration: 22 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>08:42:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>08:20:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently working on bringing Insytful back to be fully operational.</p> ]]> Tue, 13 Aug 2024 08:20:32 +0000 https://status.zengenti.cloud/incident/clzs5kgjw142767fxod221fun3l https://status.zengenti.cloud/incident/clzs5kgjw142767fxod221fun3l Access to development systems and CMS environment errors Type: Incident Duration: 28 days, 7 hours and 59 minutes Affected Components: London data centre, Manchester data centre, Development environments, Insytful Aug 12, 09:42:25 GMT+0 - Investigating - We are still working on identifying the root cause. Aug 12, 07:57:32 GMT+0 - Investigating - We are investigating an issue affecting access to development systems and CMS environments. Aug 12, 11:59:08 GMT+0 - Identified - A power failure at our HQ data centre caused some services to be taken offline. The issue has since been resolved, and we are currently working to restore all services. Our top priority is addressing the service causing production outages to ensure full functionality is restored as quickly as possible. Aug 12, 13:28:05 GMT+0 - Identified - We have now restored the service which was affecting production CMS environments. We are currently working to restore all other services as quickly as possible. Aug 12, 15:33:19 GMT+0 - Identified - Following our previous update, we are still working to restore all services and will provide updates as they become available. Aug 12, 19:17:30 GMT+0 - Resolved - Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk. Aug 13, 10:08:59 GMT+0 - Resolved - Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk. Type: Incident

Duration: 28 days, 7 hours and 59 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>09:42:25</var> GMT+0</small><br><strong>Investigating</strong> - We are still working on identifying the root cause..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>07:57:32</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue affecting access to development systems and CMS environments..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>11:59:08</var> GMT+0</small><br><strong>Identified</strong> - A power failure at our HQ data centre caused some services to be taken offline. The issue has since been resolved, and we are currently working to restore all services. Our top priority is addressing the service causing production outages to ensure full functionality is restored as quickly as possible..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>13:28:05</var> GMT+0</small><br><strong>Identified</strong> - We have now restored the service which was affecting production CMS environments. We are currently working to restore all other services as quickly as possible..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>15:33:19</var> GMT+0</small><br><strong>Identified</strong> - Following our previous update, we are still working to restore all services and will provide updates as they become available..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>19:17:30</var> GMT+0</small><br><strong>Resolved</strong> - Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>10:08:59</var> GMT+0</small><br><strong>Resolved</strong> - Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk..</p> ]]> Mon, 12 Aug 2024 07:57:32 +0000 https://status.zengenti.cloud/incident/clzqpb0l5529662hxohsen81qxy https://status.zengenti.cloud/incident/clzqpb0l5529662hxohsen81qxy