Zengenti - Firewall issues in London and intermittent connectivity to customer systems – Incident details

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Firewall issues in London and intermittent connectivity to customer systems

ResolvedDegraded performance21 hours 13 minutes

Affected

London data centre

Degraded performance from 12:14 PM to 9:27 AM

Help desk

Degraded performance from 12:14 PM to 9:27 AM

  • ResolvedUTC

    This incident has now been resolved. We are continuing to monitor the situation and will issue an incident report with further details within 48 hours.

  • MonitoringUTC

    The issue is under control and we will continue to monitor overnight.

  • UpdateUTC

    We are continuing to investigate the cause of intermittent access issues affecting some customer systems. We’ll provide further updates as soon as more information is available.

  • InvestigatingUTC

    We are currently investigating a firewall issue in London that is causing intermittent connectivity to customer systems.