Access to customer environments

Resolved

Operational

Started about 2 months agoLasted about 3 hours

Affected

London data centre

Manchester data centre

Updates

Resolved
October 28, 2024 at 11:16 AM
Resolved
October 28, 2024 at 11:16 AM
Customer environments are now operational and we are currently monitoring the situation. We will send an incident report in the next few days. If you are still experiencing any issues please raise a ticket via the help desk.
Identified
October 28, 2024 at 10:14 AM
Identified
October 28, 2024 at 10:14 AM
Service has been restored for some customers, and efforts are ongoing to ensure full system recovery for all remaining customers as quickly as possible.
Update
October 28, 2024 at 9:26 AM
Update
October 28, 2024 at 9:26 AM
Our engineers are continuing to investigate the issue affecting access to customer environments.
Investigating
October 28, 2024 at 8:12 AM
Investigating
October 28, 2024 at 8:12 AM
We are currently investigating an issue with access to customer environments.

Zengenti - Access to customer environments – Incident details