Zengenti - Firewall issues in London and intermittent connectivity to customer systems – Incident details

All systems operational

Firewall issues in London and intermittent connectivity to customer systems

Resolved
Degraded performance
Started 3 days agoLasted 21 hours 13 minutes

Affected

London data centre

Degraded performance from 12:14 PM to 9:27 AM

Help desk

Degraded performance from 12:14 PM to 9:27 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has now been resolved. We are continuing to monitor the situation and will issue an incident report with further details within 48 hours.

  • Monitoring
    UTC
    Monitoring

    The issue is under control and we will continue to monitor overnight.

  • Update
    UTC
    Update

    We are continuing to investigate the cause of intermittent access issues affecting some customer systems. We’ll provide further updates as soon as more information is available.

  • Investigating
    UTC
    Investigating

    We are currently investigating a firewall issue in London that is causing intermittent connectivity to customer systems.