Zengenti - Notice history

All systems operational

London data centre - Operational

Manchester data centre - Operational

Development environments - Operational

Help desk - Operational

Insytful - Operational

Notice history

Sep 2024

Issue affecting development environments
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Aug 2024

Issue affecting customer development environments
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified the issue, and are now taking action to bring customer development environments back online.

Issue affecting multiple services
  • Resolved
    Resolved

    We have identified the root cause and are continuing to work on restoring the services. Gitlab is back up, and we are working to ensure that any services supporting Content Type and Entries are working as expected, as they can have a knock-on effect on the CMS production environments.

  • Investigating
    Investigating

    We are investigating an issue affecting access to Development systems, Gitlab and Insytful

Insytful app
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently working on bringing Insytful back to be fully operational

Access to development systems and CMS environment errors
  • Update
    Update

    Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk.

  • Resolved
    Resolved

    Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk.

  • Update
    Update

    Following our previous update, we are still working to restore all services and will provide updates as they become available.

  • Update
    Update

    We have now restored the service which was affecting production CMS environments. We are currently working to restore all other services as quickly as possible.

  • Identified
    Identified

    A power failure at our HQ data centre caused some services to be taken offline. The issue has since been resolved, and we are currently working to restore all services. Our top priority is addressing the service causing production outages to ensure full functionality is restored as quickly as possible.

  • Update
    Update

    We are still working on identifying the root cause.

  • Investigating
    Investigating

    We are investigating an issue affecting access to development systems and CMS environments.

Jul 2024

No notices reported this month

Jul 2024 to Sep 2024

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